Support
All SJQ Processor support — early-access requests, questions during an engagement, and technical issues — goes through one address: support@timbre.solutions.
Requesting early access
Include your venue, trial date, and expected venire size. If you already have a questionnaire in Word or PDF form, mention that — it speeds up template setup. We'll respond with next steps and what to expect.
During an engagement
Trial schedules don't wait, and we know it. If you have panel scans in hand and a voir dire date, say so in the subject line and we will prioritize accordingly.
Data questions
For questions about juror-data handling, retention, and certified destruction, see our Privacy Policy — or ask us directly.